Refund policy

Returns & Exchanges Policy

Policy Overview

At Living Bedroom Murphy Beds, we want you to feel confident in your purchase. Our return and exchange policy is designed to be fair, transparent, and easy to follow. If something isn’t right, we’re here to help make it right.

Return & Exchange Eligibility

To be eligible for a return or exchange, items must be in new, unused condition, and include all original packaging, parts, and accessories. Products that have been assembled, installed, or modified are not eligible for return.

Return Window

You may request a return or exchange within 30 days of delivery. Requests made after this period may not be accepted.

Return Shipping Responsibility

  • For customer-initiated returns (such as change of mind), the customer is responsible for return shipping costs.
  • For defective, damaged, or incorrect items, we cover all shipping costs, including return and replacement delivery.

How to Start a Return or Exchange (RMA Process)

To begin a return or exchange, please contact us at support@livingbedroommurphybeds.com with your order number and a brief description of the issue.

Our team will provide you with a Return Merchandise Authorization (RMA) and step-by-step instructions. Returns sent without prior approval may not be accepted.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us within:

  • 48 hours for freight (LTL) deliveries
  • 15 days for small parcel shipments (UPS/FedEx)

Include photos of the damage and packaging so we can resolve the issue quickly. We will arrange a replacement or refund at no cost to you.

Cancellations

Orders can be canceled for a full refund at any time before they have shipped. Once an order has been processed for shipment, it can no longer be canceled and will fall under our return policy.

Refund Processing Time

Once your return is received and inspected, your refund will be issued within 7 business days.

Refunds are processed back to your original payment method and include the original shipping cost.

Our Error vs. Customer-Initiated Returns

  • Our Error (damaged, defective, or incorrect item):
    We take full responsibility. All shipping costs are covered, and you’ll receive a replacement or full refund.
  • Customer-Initiated Return (change of mind, wrong selection):
    The item must meet return eligibility requirements, and return shipping is the customer’s responsibility.

Exchanges Process

If you’d like to exchange an item, please contact us to start the process. Once your original item is returned and approved, we will ship the replacement.

If the new item differs in price, we’ll coordinate any balance due or refund before shipping.

Final Reassurance Statement

Your satisfaction matters to us. We stand behind the quality of our products and aim to make every return or exchange as smooth as possible. If you have any questions, our support team is always here to help—just reach out anytime.